Terms of Service

Effective November 15, 2026. Applies to quotes requested and orders placed on or after that date.

These terms cover quotes and orders with Ludwig Enterprises, LLC, the North Dakota company that trades as Ink Spot Printing (registered trade name: Ink Spot Printing & SignWorks), at 2308 50th Street West, Unit 2, Williston, ND 58801. They are written to be read, not to be impressive. If anything here does not match what we told you in person, tell us — a written quote or invoice we both agreed to comes first.

1. Your artwork, and your right to use it

When you send us a file, you are telling us that you own it or have permission to print it — the logo, the photographs, the fonts, the licensed characters, the other company's trademark, all of it.

We print what customers send us. We are not in a position to check who owns a logo, and we do not try to. So: you confirm you have the right to reproduce everything in your artwork, and you agree to cover us — including our legal costs — if someone makes a claim against us because of something you asked us to print. That is the trade-off that lets us take your file and run it the same week.

If we have reason to believe artwork infringes somebody's rights, or we are simply not comfortable printing it, we can decline the job and refund anything you have paid. We do not need to explain why.

Your artwork stays yours. We keep a copy so you can reorder without sending it again, and we delete it whenever you ask — see the Privacy Policy. Anything we design for you from scratch stays ours until the design work is paid for, and then it is yours to use for what we made it for.

We may show work we have produced in our portfolio and on social media. If you would rather we did not show yours, say so and we will not.

2. Proofs, and what "approved" means

On most jobs we send a proof before anything runs. Approving a proof is the moment the job becomes final. Spelling, phone numbers, addresses, prices, part numbers, the size, the colours, the bleed — once you approve, that is what goes on the press, and reprints for anything that was on the approved proof are a new order at normal prices.

We do read what we print and we do catch things, but we are not proofreading your copy and we are not responsible for mistakes that were in the file you approved.

If you ask us to run without a proof to save a day, that is fine — it just means you are accepting the file exactly as supplied.

3. Colour

We match your approved proof. What we cannot do is guarantee an exact match to a screen, to a printed sample from somewhere else, or to a run we did two years ago on a different material. Monitors are backlit and printing is not; inks sit differently on vinyl, uncoated stock, carbonless paper and coroplast; and dye lots move. If an exact colour is critical — a brand colour on a fleet, for example — tell us before we quote and we will build a match into the job and show you a physical sample.

4. Turnaround

The dates we give you are honest estimates based on what is on the floor that week. We hit them most of the time and we tell you early when we are not going to. They are not guarantees, and we are not liable for a missed date — including for events outside our control: equipment failure, material backorders, carrier delays, weather, and North Dakota in February.

If a deadline is genuinely hard — an event, an inspection, a job site — say so when you ask for the quote. We will tell you honestly whether we can make it, and we would rather turn work down than miss that kind of date.

5. Quotes, payment and cancellation

• Quotes are based on the specification you gave us and are good for 15 days unless the quote says otherwise. Material prices — paper, vinyl, board, substrate — move at short notice, and we would rather requote than guess at what a sheet will cost three weeks from now. If the job changes — quantity, size, stock, finishing, artwork that needs rebuilding — the price changes with it, and we will tell you before we proceed.
• A price we quote in error we may correct before production starts. You are free to walk away at that point and owe nothing.
• Payment terms are what is on your quote or invoice. Deposits on larger jobs are normal and will be stated up front.
• Cancelling: tell us as soon as you know. If we have not started, there is nothing to pay. If we have, you are responsible for the work completed and materials already committed to your job — custom-printed material cannot go back on the shelf or be sold to anyone else.
• Custom work is not returnable once it is right and matches your approved proof. If it is not right, that is the warranty, below.

6. Installation and site work

Where we install, you are telling us you have the right to put graphics on that vehicle, building or property. We need safe access and reasonable working conditions, and some installs depend on temperature — adhesive does not care about your schedule. If a surface is not sound, we will tell you before we quote, put it on your order, and do the work if you still want it done. The Warranty & Care page explains what that means for coverage.

7. If we get it wrong

If the work is defective or does not match the proof you approved, we reprint it or refund it. That is covered in detail on the Warranty & Care page, which forms part of these terms: twelve months on our workmanship, manufacturer claims on materials filed on your behalf.

Tell us within 10 days of receiving an order if something is wrong with it, so we can see it before it is installed, distributed or mailed out. Defects we find at that point cost you nothing. Problems reported after a whole mailing has gone out are harder for both of us.

8. The limit of what we are responsible for

Every business has to draw this line somewhere, so here is ours, in plain words.

Our total responsibility for any job is limited to what you paid us for that job — by reprinting it, or by refunding it. We are not responsible for indirect losses: lost sales, lost profit, a missed event, the cost of a mailing you had to send twice, or damage to your reputation. This does not cut down anything promised on the Warranty & Care page, and it does not apply to injury or damage we cause through our own negligence.

Except as written here and on the Warranty & Care page, we do not make other warranties about the work.

9. Texts and email

We use your phone number and email to run your job — questions, proofs, "it is ready", install scheduling. If you tick the box to receive text messages, our SMS Terms apply: order-related messages only, no marketing, message and data rates may apply, and STOP at any time. Agreeing to texts is never a condition of ordering.

10. Accessibility

If any part of this site is hard for you to use, nothing here limits your options: call, text, email or come in, and we will take the whole order that way. See our accessibility statement.

11. The legal housekeeping

• These terms are governed by the laws of the State of North Dakota, and any dispute belongs in the state or federal courts serving Williams County, North Dakota.
• If one part of these terms turns out to be unenforceable, the rest still stands.
• A written quote, order confirmation or invoice we both agreed to controls over this page where they conflict.
• We may update these terms. The effective date at the top tells you which version you agreed to, and a change does not apply backwards to an order already placed.

12. Talk to us first

Almost everything on this page exists for a situation that will never come up. If something goes wrong with your job, call the shop. We have fixed far more problems over the counter than anyone has ever needed a document for.

Contact

Ludwig Enterprises, LLC dba Ink Spot Printing · 2308 50th Street West, Unit 2, Williston, ND 58801
701.339.0312 · hello@inkspotnd.com